FAQ's

Adding multiple cards and keeping your payments safe

Adding or deleting payment cards

Can two parents set up an account for the same student

eReceipts Keep track of your QkR payments

Foundation Pledges and Donations

How are QkR refunds processed

Remove unwanted items from your shopping cart

Should I log out from the Qkr app for security

Adding multiple cards and keeping your payments safe

Qkr! will accept payment using any scheme credit/debit card accepted by the school, and you can add up to five different cards to your QkR account.

At checkout, you can easily select from any of your registered cards by simply tapping the 'Payment' option near the top of the checkout screen.

Qkr! is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registreation details and card information are saved securely on the MasterCard network.

If you choose to pay using a MasterCard, you will also benefit from MasterCard's Zero Liability policy which protects the carholder from fraud and unauthorized charges.

Adding or deleting payment cards

To add, delete or edit your payment cards from the 'Settings':

Open Qkr!
Tap on the three horizontal lines icon at the top left of the screen
Tap on the word 'Settings'. This will open the settings page and present you with a number of options to personalize the way Qkr! works for you
Tap 'Manage Payment Cards'
To delete a card: Tap and Hold
To edit details of an existing card: Tap quickly to enter 'Edit Card' screen
To add a new card, tap the icon on the top right of your screen (an image of a card with a '+' symbol on Android devices or the word 'Add on Apple devices)

To add another card from the check out screen:

Tap on your registered card
Tap 'Add Card' option
Provide card details
Tap the 'Done' button (Apple devices) or 'tick icon (Android devices) on the top right of your screen to save changes

Can two parents set up an account for the same student

Qkr! offers the avility for two parents to set up an account for the same student if needed. However please note that the two accounts are independent and no details are shared between them.

eReceipts Keep track of your QkR payments

Itemized Qkr! eReceipts provide a record of purchase and are a convenient way to keep track of your Qkr! payments.

To view your eRecipts simply sign into your Qkr! account and scroll down to 'My Receipts' section.

Never lose a receipt: email select receipts to your preferred email account:

Select eReceipt which you with to email to yourself
Tap the icon on the top right of your screen and you will see the option: 'Email Receipt'
Tap 'Email Receipt' and enter your email address.

Use eReceipts to cancel a food order which you have already paid for:

Select eReceipt for order you wish to cancel
You will see the 'Minus' symbol in a red circle beside your chil's photo. Tap this. A pop-up box will appear asking if you wish to proceed. Tap 'Yes"
A 'Refunded' stamp will appear on your eReceipt confirming that the order has been cancelled and a credit is available for future food orders. The value of any outstanding food order credits will automatically be deducted from your next Qkr! food order.

Foundation Pledges and Donations

Log into Rostrevor College and select Rostrevor College Foundation from the Menu tab
Select the Pledge tab
Select either Pledge: Building Fund or Pledge: Scholarship Fund
- Note: Please ignore the $50 denomination listed next to these options, you can select the donation amount on the next page
Please identify the amount you would like to donate and supply any further information
Select Add to Cart and complete the payment process
You will be emailed a copy of your tax receipt that will need to be retained for tax purposes
- For more information on the receipts please see FAQ topic above: eReceipts Keep Track of Your Qkr Payments

How are QkR refunds processed

Qkr! Refunds: Food Orders

To reduce school costs, cancelled food orders are refunded in the form of credit for future orders. A 'Refunded' stamp will appear on your eReceipt confirming that the order has been cancelled and a credit is available for future food orders. The value of any outstanding food order credits will auromatically be deducted from your next Qkr! food order.

Qkr! Refunds: All other Payments (Non-food)

Please contact your school office directly to cancel any other (non-food) school payments. These refunds needs to be processed through the school office according to school policy.

Remove unwanted items from your shopping cart

It is easy to remove items from your shopping cart prior to checkout.

Simply

Tap on the 'cart' icon at the bottom of your screen
Tap on the item you wish to remove from your cart
A pop-up box will appear. Tap the 'Remove' button

Should I log out from the Qkr app for security

Qkr! is the safe, secure, reliable way to pay for school items. QkrQ is provided by MasterCard so you know your payments are secure. No information will be stored on your phone. Registration details and card information are saved securely on the MasterCard network.

As an additional security feature, Okr! automatically logs you out after 10 minutes of inactivity. When this happens, you will still be able to browse the meny and add items to cart, but you will be prompted to enter your password and log in at check out.

If you wish to actively log out after each session, you may do so. However, you won't be able to browse the menu again without logging in. An alternative is simply to change your settings so that you are ALWAYS prompted to enter your password at check out even if you are still within the ten minute logged in session. This option saves you logging out after each session/logging in each time you wish to view the menu. You will be able to view the meny as normal, safe in the knowledge that Qkr! will ALWAYS ask for password confirmation before allowing you to make a payment.

Steps to turn on the "Always prompt for password on checkout" option:

Open Qkr!
Tap on the three horizontal lines icon at the top left of the screen
Tap on the word 'settings'. THis will open the settings page and present you with a number of options to personalize the way Qkr! works for you
Neat the bottom of the page, you will see an option calle "Always prompt for password on checkout" which by default is set to OFF. Slide to change this to ON